Frequently Asked Questions
Everything you need to know about shopping with Prestige Collections.
What is the standard shipping timeframe?
We offer premium express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-12 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your luxury items authentic?
Guaranteed authenticity is our hallmark. Every piece in our collection undergoes a rigorous multi-point inspection by our in-house experts before it is listed for sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.
How should I care for my Prestige Collections garments?
To maintain the longevity of our high-end fabrics, we recommend following the specific care label instructions on each garment. Most of our silk and wool pieces are dry-clean only.
Do you offer international customs and duties coverage?
For select regions, we include duties and taxes in the final checkout price. If these are not included for your country, you will be responsible for any import fees charged by your local customs office.